211 Helpline Center is Responding to COVID-19. 211 is a vital service that connects people to the information and support they need - whether financial, family, health or disaster-related. 211 provides a 24/7 hotline which is connected to a trained team that is able to provide up-to-date information. If you need assistance now, call 211 to speak to someone who can help. The call or text is free and confidential. Simply dial 211.